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📌 What Are Document Requirements?

To comply with international KYC (Know Your Customer), AML (Anti-Money Laundering), and local financial regulations, HelloMe requires users to submit identity documents.
These documents help us verify user identity, ensure secure transactions, and stay compliant with cross-border financial laws.

Document requirements vary by region:

🇳🇬 For Nigerian Remitters​

Users registering from Nigeria are required to upload:

  • ✅ BVN (Bank Verification Number)
  • ✅ Valid Means of Identification (e.g. NIN, Driver’s License, Voter’s Card, or International Passport)
  • ✅ Recent Utility Bill (e.g. electricity, water, or waste bill — not older than 3 months)

These help validate both financial identity and residential address.

🌍 For Users Outside Nigeria​

International users are required to submit:

  • ✅ A Clear Selfie (for facial verification)
  • ✅ Identity Document (e.g. International Passport, National ID, or Driver’s License)
  • ✅ Proof of Address (e.g. utility bill, lease agreement, or official bank statement showing address)

These documents ensure we meet compliance obligations in your country while keeping your account safe.

✅ Why We Do This​

Document verification is a critical part of protecting our users and our platform. It helps us:

  • Prevent fraud and unauthorized access
  • Comply with local and international regulations
  • Keep your transactions and wallet secure
  • Maintain a trusted, transparent remittance ecosystem

⚠️ Submitting accurate documents during this step is mandatory. Failure to do so may delay access to certain features or lead to account suspension based on regulatory requirements.